Medeco Professional Services:
Make the Most of Your Investment
Over our 50-year history, Medeco has established a reputation for developing high-quality products that provide unparalleled security. Yet, high-quality products alone do not guarantee a successful deployment. To achieve optimum performance of your new Intelligent Key System, Medeco recommends professional design and implementation services.
Medeco Professional Services includes a variety of offerings that will help you gain additional value from your technology investment. Professional Services include:
SYSTEM PLANNING SYSTEM DEPLOYMENT TRAINING & SUPPORT [VIDEO OVERVIEW]
System Planning Services
Medeco Professional Services offers consulting services that leverage industry best-practice to plan, scope and help design Medeco solutions that meet your organization’s compliance, security and risk management needs. Our consulting services packages have been designed to be delivered under the leadership of a dedicated project manager.
| Remote Planning Support |
SW-501Remote |
| System Design Assistance |
Ensure that your system is designed with your current needs in mind. |
| Hardware Requirements |
Determine the required hardware to meet your implementation goals. |
| Onsite Planning Support |
SW-501Site |
| Pre-Deployment Meetings |
Live in-person coordination of events and timeline planning. |
| Bench-Top Deployment and Validation |
Full functionality testing of hardware in a test environment to ensure complete satisfaction before deployment. |
System Deployment Services
The Medeco Professional Services team includes dedicated technical consultants and software engineers who will work closely with your in-house team to assist in the deployment and integration of Medeco solutions and third-party systems.
This highly skilled group of systems engineers, integrators and project management experts will oversee the implementation of your new Intelligent Key System from start-to-finish. All technical complexities and any risks will be identified up front so that your system is designed to grow according to your needs—now and into the future.
| Remote Deployment Services |
SW-502Remote |
| Remote Software Installation |
Live online assistance with software installation to ensure complete functionality. |
| Remote Software Upgrades |
Using our remote access software, we will ensure that your software upgrades go without issue, including data conversions. |
| Onsite Deployment Services |
SW-502Site |
| Equipment Configuration |
The assistance you need to get all of your equipment programmed and installed in a timely manner. |
| Software Installation/Upgrades |
No need to worry about software installation, we will be there to perform this task for you. |
Training & Support Services
Prior to deployment of your new system, we highly recommend Medeco technical training for your business security team. We offer a variety of customized hands-on training courses to teach your team how to properly operate, customize and support your new Intelligent Key System.
Our experts will work side-by-side with your team to give them a running start, enabling your new system to operate at peak performance on Day One. If there’s ever an issue, we’ll provide fast, professional and cost-effective assistance by phone, email or online.
The Medeco Professional Services team can also help ensure your system's optimum performance by providing on-site support for long-term engagements on a day-to-day basis.
By providing ongoing expert consultancy, Medeco consultants can expedite troubleshooting and help you define risk mitigation strategies during upgrades of Medeco’s solutions, allowing you to reduce training costs for your staff.
| Enterprise System Support - Silver |
SW-504Silver |
| Enterprise System Support - Silver |
- Software System Support
- Extended phone support: 6 a.m. - 8 a.m. and 5 p.m. - 7 p.m. Eastern Time, Monday - Friday
- 2-hour response time to email requests
- Real-time phone support
- Up to 35 tickets annually
|
| Enterprise System Support - Gold |
SW-504Gold |
| Enterprise System Support - Gold |
- Software System Support
- Extended phone support: 6 a.m. - 8 a.m. and 5 p.m. - 10 p.m. Eastern Time, 7-days per week
- 1-hour response time to email requests
- Real-time phone support
- Up to 50 tickets annually
|
| Remote Training |
SW-503Remote |
| Web Based Training |
Online training setup to meet your planning schedule. |
| Additional Training Based on New Staff/Turnover |
Online training to help you keep up with new staff requirements. |
| Onsite Training |
SW-503Site |
| Hands-on Training |
In depth face-to-face training for our hardware and software applications. |
| Detailed Product Installation Classes |
On-site classes to train your employees on site specific hardware installation. |
The Medeco Professional Services team will work closely with your company’s in-house team to assist with your new system's planning & design, deployment & integration, and on-going support & training. Together, we will ensure that your new Medeco Intelligent Key System is up and running on Day One and operating at peak efficiency.
Ask your Medeco sales representative to customize a Medeco Professional Services program for your company’s specific needs. Let’s make the most of your investment!