Technical Certification and Business Development Training
Class Descriptions
Medeco3® Certification
This class covers the
design and operation of door hardware cylinders
and cam locks. Hands-on exercises are used
to disassemble and assemble a Medeco3 mortise
cylinder, decode a Medeco3 key, pin a cylinder
to a decoded key and master key a cylinder.
Matrix masterkey reading, application of MACS,
specialty tools, levels of key control, and
an overview of the product line and interchangeable
core pinning specifications are also covered.
KeyMark® Certification
This class is a technical and sales training class for retail and institutional locksmiths, dispatchers, sales people and end users who want to become more familiar with KeyMark by Medeco. The class covers the features, design and operation of KeyMark interchangeable cores, key-in-knob cylinders, padlocks and deadbolts. Attendees should have a basic understanding of how a common pin tumbler lock works and have experience in pinning a pin tumbler cylinder.
Providing Total Customer Care: Skills for Technicians
This course is designed to help your technicians learn how to improve the strength of the company while improving your customer's security. Most technicians do not feel comfortable thinking of themselves as sales people. However, they can be trained to be the best at what they are good at - improving the security of the customer.
Managing for Change
Successful businesses must evolve as customer needs change. It is important for a business owner or manager to be able to recognize the need for change and be able to develop strategies to address the long-term risks a business encounters as it matures.
Financial Management
Many business leaders prefer to leave the financial management of their company to the bookkeeper, and owners of security businesses are no exception. This course offers basic financial planning information that can improve the profitability and viability of your security business.
Strategic Business Planning
This introductory course in the business development process highlights why it is necessary for a security provider to re-think his or her focus and offers tactics for strategic planning. Strategic Business Planning provides an important foundation for all future business development.
Business Fundamentals: Systems & Processes
Learn how to start the process of improving the business. There are many important infrastructure items that help to build a strong foundation for a healthy business. Systems & Processes are what the owners or managers create as they work ON the business, instead of IN the business.
Marketing High Security
Marketing is just as important - if not more so - in a busy business as in a slow one. Marketing high security involves more than just getting more customers through the front door. It ensures that you are reaching your target customer with the best possible solutions for their security needs.
Coordinating Your Service Efforts: Leveraging Dispatching & Service
Your dispatcher creates your company's first impression to potential customers. The person who is responsible for coordinating the service efforts of the company has the greatest influence in improving customer satisfaction, security and the bottom line of your business.
Optimizing Human Resources
As a security business grows, new skill levels and competencies are required of owners and managers. From delegating to coaching and team building, there are many opportunities to leverage the most valuable resources of the company - its employees.
Managing Employee Turnover
Hiring and retaining good employees continue to be among the biggest challenges facing any business owner today. The information in this class provides for more then a "gut feeling" when hiring an employee and suggests effective systems to train and retain valued employees.
Making the Big Sale: End-user Sales Process
Adding a sales person can be a big boost to a security company's revenue or a big drain on it. Whether you are considering adding a salesperson or focusing your own efforts more directly on sales, this course provides valuable advice and recommendations.
New Product Update
Overview of new products offered by Medeco.
Improving Security In Your Business Community
Never has the need been more pronounced than today for locksmiths to provide assistance as security professionals to businesses within their communities. The National Crime Prevention Council (NCPC) and Medeco have teamed up to assist security professionals in partnering with local crime prevention officials. You will gain information on how to contact your local officials, suggestions on services to provide to businesses, and materials available to support your efforts. This class is every security professional's opportunity to stand out as an important part of his or her community as a real security professional.
Crime Prevention Training
Available only to law enforcement personnel. Medeco provides this class to help educate police officers and other security personnel on the tactics criminals use to break into a building or residence. Students learn how mechanical and electronic locking devices operate, the types of attacks used to defeat those devices, and what features to look for when choosing or recommending locks or other security hardware.
